Payments FAQ

• How do I pay?

  The shipping company will send you an invoice. If you would like to pay on board, with creditcard or in cash, you need to request this explicitly.

• How much will it cost to rent a boat?

  On the app/website you can exactly see what the total price per boat/hour/person is. No surprises afterwards.

• Do I pay BoatNow for renting a boat?

  No, our platform is completely free for the end-user.

• Is it cheaper to rent the boat from a shipping company or for a captain him/herself?

  No, we ask exactly the same price as the companies and captains do.

• What if my tour was not as expected?

  We always aim to deliver the best experience and service on the Canals of Amsterdam. If something went wrong please contact us as soon as possible so we can help you out. The captain is there to help you so make sure to inform him and ask questions if you need anything. Once the tour is over, the captain is already paid so the longer you wait to file a complaint or request a refund, the more difficult it will become for us to help you.